Published by Lemo TVS · 25 October 2026
Have your non-sensitive plan details ready.
Find the duration, connection count and expiry information provided by support. If you have an order reference, include it in your enquiry. Never send a mailbox password or full payment-card details.
If you cannot find the expiry information, ask support to confirm it before paying. Do not rely on an estimate from the date you first opened a request form.
Check whether your screen count has changed.
Count devices playing at the same time during a normal busy evening. You may use several devices at different times without needing the same number of simultaneous connections.
If you want to change plans, ask whether the change applies immediately or at the next period and what total price applies. The website lists the standard subscription options; support confirms the applicable arrangement.
Confirm the renewal process in writing.
Ask whether renewal is manual or automatic, when the new period begins, and what happens to any remaining time. Do not assume a request itself renews or extends access.
Keep the confirmed price, duration, connection count and any applicable payment conditions together. Check the refund and cancellation information before making a commitment.
Send one clear request.
Use the contact form for an existing-account question. Include your reply email, non-sensitive reference and the change you want. Repeated requests with conflicting details can make the conversation harder to follow.
If you are starting a new subscription, use the subscription form and verify the displayed selection before sending. A successful submission confirms that the request was sent, not that renewal or payment is complete.